Customer Support 1st Level (m/f/x)

Timisoara

Full-time

Permanent employee

What we look for

WE ARE SEARCHING FOR YOU!

Got big plans? Great. So do we.
We are always interested in meeting competent team players.

Are you a passionate customer supporter (m/f/x) with a good understanding of a ticket system? You are enthusiastic about helping customers with their technical issues?

Then apply and join our team as a Customer Support 1st Level (m/f/x) full-time.

Plentysystems Romania SRL promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.

Your mission

Act as primary contact mainly via service desk tickets
Provide friendly, timely assistance on PlentyONE software inquiries
Log and classify tickets accurately, set priority
Resolve standard issues (how-to, login/access, known incidents)
Escalate complex issues to L2 with full documentation
Maintain proactive communication to ensure satisfaction
Contribute to knowledge base (articles, FAQs, macros)
Collect and share customer feedback with Product & Engineering

Your profile

Proven experience: 2+ years in 1st level customer support or a similar role
Languages: german at least B1, english at least C1
Know the industry: You have experience in a Software / SaaS company
Know the tool: You are experienced in using a ticket system to communicate with the customer and the intern team
Empathy: Your mindset is customer oriented and you understand what the Need is
Drive: you are stress resistant and like working KPI oriented
Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholders

Benefits

Your voice counts! Your ideas for the success of plentysystems and our support to take care of you personally

Hybrid work: work from our office in Timisoara and from home for 2-3 days weekly
Work-life balance & a headquarters in Kassel, Berlin and Timisoara.
Up to date: work with the latest hardware and technology.
Always better: further training budget and a wide range of workshops.
Well provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insurance.
annual december bonus

Über uns

Die PlentyONE GmbH ist ein innovatives Softwareunternehmen und Entwickler der führenden E-Commerce-ERP-Plattform PlentyONE. Seit 20 Jahren unterstützt PlentyONE Marken, Hersteller und Händler, ihre Performance im (Online-)Handel zu verbessern und effizient zu skalieren. Durch die Automatisierung und Verbindung von Prozessen über die gesamte Tiefe und Breite der E-Commerce-Wertschöpfungskette hinweg treibt PlentyONE effektiven Multichannel-Handel voran und ermöglicht die schnelle Anbindung an mehr als 150 Marktplätze. Etwa jeder zehnte Euro im deutschen Online-Handel wird über die Plattform generiert. Für weitere Informationen besuchen Sie www.plentyone.com.